The Challenge

Fortegra, a leading provider of insurance and warranty solutions, faced challenges in managing their talent effectively. They needed to provide employees with individualized career paths, guide continued development, create a “hire from within” culture, expand their talent pool, decrease turnover, and increase job satisfaction. The company recognized the importance of empowering employees to own their careers and ensuring transparency in role requirements and development opportunities.

The Solution

Fortegra partnered with TalentGuard to implement a comprehensive talent management platform. The TalentGuard Workforce Intelligence Platform included several key components:

Talent Frameworks Content: An insurance-specific library with hundreds of pre-built job profiles and 2000+ skills, offering best-practice content, interview questions, coaching tips, development references, and learning resources.
Intelligent Role Studio: AI-driven software to develop and maintain a clear career architecture, fostering a culture of fairness and transparency. The tools help map competencies, adjust proficiency levels, customize job profiles, and govern workflow.
Development Planning: Empowering employees to set their own development goals and providing learning suggestions based on these goals.
Talent Assessment: Tools for gap analysis, tailored job-based assessments, skills ranking and verification, feedback, goal setting, and documenting achievements.
Career Pathing: Allowing employees to envision their career possibilities and receive custom development plans based on their current competencies.
Succession Planning: Enabling internal recruitment by identifying high-potential talent and evaluating candidates based on skills, competencies, performance, career aspirations, and more.

The Outcome – Exceptional Workforce Engagement

By implementing TalentGuard, Fortegra achieved significant improvements in their talent management processes. Employees were able to envision and choose their unique career paths, leading to increased job satisfaction and decreased turnover. The transparency in role requirements and development opportunities empowered employees to take ownership of their careers. Fortegra’s investment in development and continuous learning resources ensured that employees could achieve their goals, thereby creating a robust internal talent pool ready to fill vacancies. Overall, Fortegra built a stronger, more engaged workforce with a clear path for growth and development.

About Fortegra

Fortegra is a leading insurance and warranty solutions provider, committed to delivering innovative products and exceptional customer service. With a focus on protecting consumer investments and offering peace of mind, Fortegra provides a wide range of insurance products and warranty services tailored to meet the diverse needs of their clients. The company prides itself on its strong values, dedicated team, and unwavering commitment to excellence.

To see how Fortegra achieves exceptional workforce engagement with TalentGuard, request a demo.